Terms And Agreements

 Consultation, Initial Interview and Fitting

  • Intake Call-Basic Information (on the phone).
  • Interview and Fitting (at agreed location).
    • Client should bring garments and/or pictures for reference.
  • Review initial notes from initial conversation.
  • Reviewing garments & taking measurements client will initial each measurement.
  • Making client aware of production and delivery time.
  • Client then will pay in full for accessories (shoes, hats, ties, etc..) and or 75% or full payment on customized garments.

Final Fittings and Remaining Balances

  • Upon receipt of your garment, you will be required to try-on all garments for a final fitting.
  • All try-ons must be witnessed by a consultant and/or a representative of CharismabyCasey.
  • If client refuses a witnessed try-on and a final fitting, the receipts will be stamped as “garment accepted by customer, as is” and 100% of the remaining balances will be due immediately.

 Alterations

Any minor adjustments that are identified during the final fitting will be completed by CharismabyCasey. If the client insists on having alterations completed by a tailor of their choosing, the client will absorb all costs. If the client uses his/her personal tailor, 100% of the remaining balance is immediately due to CharismabyCasey, and the transaction is closed. The client will be responsible for all damages occurred once the garments are in their possession!

Refund & Exchanges

  • A CharismabyCasey garment is 100% custom made for you, we do not offer any returns or refunds of merchandise. All sales are final!!!
  • CharismabyCasey is not responsible for the cost of garments alterations under the following circumstances.
  • A weight loss or weight gain of 10lbs.
  • A non-CharismabyCasey branded garment.